Privacy Policy

We collect personal information that you provide directly, as well as information automatically collected through our website and services.

• Contact details: name, email address, phone number, postal address.
• Reservation details: preferred poker table, date and time, number of players, special requests.
• Payment information: processed securely by third-party providers; we do not store full card numbers.
• Event booking details: corporate or private poker event requirements, attendee names, dietary restrictions.
• Dining preferences and feedback.
• Technical data: IP address, browser type, device information, pages visited, and cookies.

We collect data necessary for poker table reservations, event bookings, and dining services. We do not collect sensitive information unless required by law.

We use your personal information to provide and improve our poker and dining services, manage reservations, and communicate with you.

• Process and confirm poker table reservations and private event bookings.
• Manage your visit, including seating arrangements and special requests.
• Send booking confirmations, reminders, and updates via email or SMS.
• Respond to inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations, including age verification (21+) and record-keeping.
• Send marketing communications if you have opted in.

We only use information for purposes disclosed at collection or with your consent. We do not sell your personal information.

We may disclose your personal information to trusted third parties who assist us in operating our venue and providing services.

• Service providers: payment processors, reservation systems, email and SMS platforms, IT support.
• Professional advisers: lawyers, accountants, insurers.
• Government or regulatory bodies when required by law.
• Business transfers: in the event of a merger or sale, your information may be transferred as part of the transaction.
• We do not sell, rent, or trade personal information to third parties for their marketing purposes.

All third parties are contractually obligated to protect your information. We may transfer data overseas if our service providers are located outside Australia.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest where feasible.
• Access controls and staff training on privacy obligations.
• Regular security assessments and monitoring.
• Retention periods: we keep personal information only as long as necessary for the purposes outlined in this policy or as required by law.
• When no longer needed, we securely delete or anonymize data.

No method of transmission over the internet is 100% secure, but we strive to protect your data. We retain booking records for a minimum period required by Australian tax and business laws.

You have the right to access, correct, or request deletion of your personal information held by Pokerdenred Back, subject to legal exceptions.

• Access: request a copy of your personal information.
• Correction: update inaccurate or incomplete information.
• Deletion: request removal of data where no longer needed.
• Opt-out: unsubscribe from marketing communications at any time.
• Complaints: contact us if you believe your privacy has been breached.

We will respond to requests within a reasonable timeframe, usually 30 days. You can contact our Privacy Officer at [email protected] or +61 487 293 154.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.

• Essential cookies: necessary for website functionality, including age verification.
• Analytics cookies: help us understand how visitors use the site.
• Preference cookies: remember your choices, such as language.
• You can control cookies through your browser settings, but disabling them may affect site functionality.
• For more details, see our Cookie Policy.

We use cookies in compliance with the Privacy Act and applicable guidelines.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised policy on this page with a new effective date.

• Material changes will be communicated via email or a prominent notice on our website.
• Your continued use of our services after changes constitutes acceptance of the updated policy.

Current effective date: 12 September 2026.